Question 1

How much is your service fee?

Accepted Answer

Our service fee is 10% of the item's price, with a minimum of ¥500 per order. Parcel consolidation is completely free (¥0), and photos of your items are also provided free of charge.

Question 2

Is it safe to make a payment on your website?

Accepted Answer

Yes, payments on our website are safe and secure. We use trusted payment providers, including Stripe and Paypal, to securely process payments for your purchases from Japan. We never receive or store your credit card or payment information. We only receive confirmation that your payment has been successfully completed.

Question 3

Can you ship purchases to an address in Japan?

Accepted Answer

No. We do not provide domestic shipping within Japan. Our service is designed for customers outside Japan. We purchase products from Japanese online marketplaces and stores on behalf of our customers and ship them directly from Japan to an international destination. We do not ship orders or parcels to addresses within Japan.

Question 4

Do you charge a storage fee? Is there a free storage period?

Accepted Answer

No, we do not charge any storage fees, and there is no fixed free storage period. However, we recommend creating and shipping your parcel as soon as possible after your items arrive at our warehouse. This helps us process and dispatch your parcel more efficiently.

Question 5

Can I cancel an auction bid or purchase?

Accepted Answer

Unfortunately, once an auction bid has been placed or a purchase has been made, it cannot be canceled, reversed, or disputed. Please make sure you are ready to proceed before placing a bid or confirming a purchase through our Japan proxy shopping service. If you are unsure about an item, especially when buying from Japanese marketplaces for the first time, we recommend carefully reading the product description and checking all available information. You can also contact our support team before placing an auction bid or making a purchase. If the seller cancels the order, or the purchase cannot be completed due to an issue on the seller's side, the full amount paid for the item will be refunded to your account balance.

Question 6

How does international shipping work for purchases from Japan?

Accepted Answer

International shipping from Japan is simple and convenient. Once your purchases arrive at our warehouse, you can create a parcel in your personal account and choose your preferred shipping method. 1. Your purchases arrive at our warehouse We receive your orders from Japanese online marketplaces and stores at our warehouse in Japan. 2. Create a parcel in your personal account After your items arrive, create a parcel in your personal account and enter the required shipping information. 3. Consolidate multiple purchases You can combine several purchases into a single parcel. Parcel consolidation is completely free. 4. Choose your shipping method Select the available international shipping option that best suits your needs, such as Japan Post, EMS, or another available carrier. 5. We pack and ship your parcel Your items are securely packed and shipped from Japan to your destination country. 6. Track your shipment You can track your shipment using the tracking information provided for your parcel. Our Japan proxy shopping service makes it easy to buy from Japanese marketplaces and have your purchases shipped internationally from Japan.

Question 7

How much does international shipping from Japan cost?

Accepted Answer

You can easily estimate the cost of shipping from Japan using the shipping calculator on our website. Enter the estimated weight and dimensions Enter the approximate weight, length, width, and height of your parcel. Select your destination country Choose the country where you want your parcel to be delivered and click the Calculate button. The calculator will show the available international shipping methods for your destination. Check the estimated shipping cost The price shown by the calculator is an estimated shipping cost. The final price may vary depending on the actual weight, dimensions, and selected shipping method. Check the weight and size limits Each shipping carrier and service has its own maximum weight and parcel size restrictions. Make sure your parcel meets the requirements of the selected shipping method before creating your shipment. Our shipping calculator helps you compare available shipping options and estimate the cost of international delivery from Japan.

Question 8

Can you change the declared value of my purchase or help me avoid customs duties?

Accepted Answer

No. We cannot change, reduce, or falsify the value of your purchases on customs declarations. The declared value must accurately reflect the actual purchase value of the goods. Customs rules, duty-free limits, and import taxes vary from country to country. If your purchases are subject to customs duties or taxes, these charges are the responsibility of the recipient. If you have multiple purchases, we may be able to ship them as separate parcels when appropriate. This can help you manage your shipments according to the customs regulations and duty-free limits of your country. However, we cannot guarantee that splitting purchases will eliminate customs duties or taxes. We recommend checking the applicable customs regulations and duty-free limits in your country before ordering products from Japan.

Question 9

Can you ship all types of products from Japan?

Accepted Answer

No. We cannot ship every type of product from Japan. Some items are prohibited or restricted for international shipping due to carrier regulations, customs rules, and import restrictions in the destination country. For example, we generally cannot ship: Alcohol and alcoholic beverages Cigarettes and other tobacco products Weapons and weapon-related items Adult products and other 18+ items Other prohibited or restricted goods Shipping restrictions may also vary depending on the destination country and the selected shipping carrier.

If you are not sure whether a product can be purchased and shipped through our Japan proxy shopping service, please contact our support team before placing an order or auction bid. We will help you check whether the item can be shipped to your country.

Question 10

Which Japanese marketplaces can I buy from through your service?

Accepted Answer

You can purchase products from several popular Japanese marketplaces through our Japan proxy shopping service, including: Jdi Direct Auctions, Mercari, Rakuten, Amazon Japan To request a purchase from these Japanese marketplaces, simply copy the product or auction URL and paste it into the search field on our website. You can then proceed with the purchase through our service.

If you want to buy from another Japanese website or marketplace that is not listed above, please send the product URL to our support team. We will check whether we can purchase and ship the item and calculate the service cost individually.

Frequently Asked Questions