This public offer is an official proposal by M.A.G CO.LTD, registered at: Japan, Toyama, Fuchumachi Taya 82-5 (hereinafter — the Company, Operator), to enter into an agreement on the terms set out below.

Using the website https://yaponshop.com/, registering a personal account and making payments constitute the user's full and unconditional acceptance of the terms of this offer.

1. Terms

Website / Platform — the web service yaponshop.com, providing users with the ability to purchase and deliver goods from Japan.
User / Client — any individual or legal entity registered on the website.
Balance — the user's internal account on the website, denominated in Japanese yen.
Product Purchase — purchasing a product through the Company's accounts on behalf of the user.
Commission — the Company's fee for organising the purchase, packaging, storage and delivery.

2. Subject of the Agreement

The Company provides the user with a service for purchasing and delivering goods from Japan, including:

automated purchase on behalf of the user;
payment for goods, taxes, domestic and international delivery;
consolidation and shipment of orders to the user's address.

3. Registration and Personal Account

3.1. To use the service, the user registers and creates a personal account.
3.2. The user is responsible for keeping their login and password secure.
3.3. All actions performed through the personal account are considered to be the actions of the user.

4. Balance Top-Up and Deductions

4.1. The balance can be topped up in any currency with automatic conversion to yen at the website's internal exchange rate.
4.2. Funds are deducted automatically when a product is purchased, or by an administrator when an order is processed.
4.3. The website commission, delivery costs, packaging fees and taxes are deducted from the user's balance.
4.4. The user is responsible for the accuracy of the amounts entered and the order details.

5. Refunds and Cancellations

5.1. A refund is possible in the following cases:

the user's auction bid has been outbid;
the order was not purchased or was cancelled by the seller.

5.2. Refunds are made to the internal balance in yen, or by agreement — using the same payment method that was used for the original payment.

5.3. Commission fees for completed operations are non-refundable.

6. Delivery and Customs

6.1. The user pays for domestic (within Japan) and international delivery.
6.2. Delivery times depend on the method and carrier.
6.3. The user is responsible for the accuracy of the recipient's details.
6.4. All customs fees and duties in the destination country are paid by the user.

7. Liability

7.1. The Company is not liable for:

actions of sellers, transport companies, or customs authorities;
delays or loss of parcels due to the fault of carriers;
product quality, if it corresponds to the seller's description.

7.2. The Company's liability is limited to the amount of the paid commission.

8. Disputes

All disputes are resolved through negotiation, and if not possible — in a court in Japan at the place of registration of the Company.